Job Vacancy Kolkata, West Bengal, India Position Call Centre Agent at Weave Communications & Events
Company Weave Communications & Events is offering job opportunities for the position of Call Centre Agent in the Kolkata, West Bengal area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Weave Communications & Events operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Weave Communications & Events |
| Position: | Call Centre Agent |
| City: | West Bengal, Kolkata |
| Province: | West Bengal |
| Education: | Confidential |
| Salary: | INR 15.000 - INR 25.000 per Month |
| Job Type: | Full-time |
Job Description
Job Summary:
Responsible for handling inbound and outbound calls related to customer inquiries, lead management, campaign feedback, and service-related support
Key Responsibilities:
- Handle inbound calls from dealers, influencers, and consumers
- Make outbound follow-up calls for pending leads, verifications, or campaign feedback
- Accurately log each interaction in CRM or lead management system
- Assign or escalate leads to appropriate sales or service teams
- Provide information on product benefits, schemes, or current campaigns
- Ensure timely follow-up on leads until closure or handover
- Maintain call quality standards and meet daily call/lead targets
- Prepare and share daily reports or call summaries as per SOP
- Respond to WhatsApp, chat, or email inquiries if required
- Collect feedback and complaints and escalate unresolved issues
Skill Requirements:
- Strong communication skills in English, Hindi and Bengali
- Basic computer skills (MS Excel, ZOHO CRM navigation)
- Ability to handle pressure and meet timelines
- Prior experience in customer support or telesales preferred
Location:
Office premises or remote (as per project requirement)
Job Types: Full-time, Contractual / Temporary
Contract length: 12 months
Pay: ₹15,00.00 – ₹25,00.00 per month
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Requirements
- Experience in the Related Field (Preferred)
- Able to Work in a Team
- No Criminal Record
- Minimum Age of 18 Years
- Good Communication Skills
- Physically and Mentally Healthy
- Minimum Education of High School Diploma
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Kolkata, West Bengal |
| City | Kolkata, West Bengal |
| Google Map | Google Map |
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