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Job Vacancy Pune, Maharashtra Position Executives at EXL Services

EXL Services company logo
Published 5 days ago

EXL Services is currently accepting applications for the position of Executives in the Pune area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

EXL Services operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:EXL Services
Position:Executives
Province:Maharashtra
Education:Confidential
Salary:INR 22.000 - INR 45.000 per Month
Job Type:Full-time

Job Description

Executives

EXL/E/1412767

    Insurance Property & CasualtiesPune
    Posted On
    04 Jul 2025
    End Date
    18 Aug 2025
    Required Experience
    0 – 5 Years
Basic Section

Number Of Positions

15

Band

A1

Band Name

Executives

Cost Code

D014416

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

3500.00 – 5500.00

Complexity Level

Voice CEF B2 (Complexity Level 3)

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Insurance

Sub Group

Insurance

Organization

Insurance Property & Casualties

LOB

Voice

SBU

Operations

Country

India

City

Pune

Center

IN Pune C4

Skills

Skill

COMMUNICATION AND INTERPERSONAL SKILLS

NEGOTIATION SKILLS

LEARNING

Minimum Qualification

UNDER GRADUATE

GRADUATE

Certification

No data available

Job Description
Essential Functions
Ensure that calls are handled as per standard and defined procedures
Ensure that assigned customer satisfaction, lead generation and efficiency goals are met
Ensure that the quality of customer / third-party interactions is in compliance with pre-defined parameters
Ensure that all protocols are followed for ensuring that the rescue is completed in a timely and efficient manner
Maintain a ‘one-call resolution’ mindset. This includes the ability to identify when dispatch needs escalation to internal support team, supervisor or manager on duty
Focus on customer satisfaction through active listening, accurate and efficient need identification, empathy, rapport building, clear and effective communication and timely dispatch of service
Ensure that all communication with service providers is quick and efficient and that fastest and most cost-effective service is dispatched to the customer
Effective negotiation skills with service providers to secure service for the customers
Comply with company policies and procedures
Any other essential function that may occur from time to time as directed by the supervisor
Voice and Conversation Capabilities
Strong, clear, coherent and comprehendible English speech, including sentence construction, grammar and pronunciation
Ability to negotiate with service providers on ETAs / rates /
Ability to understand and comprehend the caller
Effective questioning, including the use of open and closed questions to obtain the right information to assist the customer
Adjust tone, pace and language to better support and understand the customer
Communicate with next level of support in a constructive manner to achieve great outcomes

Workflow

Workflow Type

Voice

Benefit

  • Collaborative work environment
  • Professional training
  • Opportunities for promotion
  • Access to the latest technology
  • Skill development
  • Recognition and performance awards
  • Professional networking opportunities
  • Valuable work experience
  • Opportunities to contribute to business growth
  • Work-life balance

Requirements

  • Basic Computer Skills
  • Physically and Mentally Healthy
  • No Criminal Record
  • Able to Work in a Team
  • Minimum Education of High School Diploma
  • Good Communication Skills
  • Minimum Age of 18 Years
  • Able to Work Under Pressure
  • Willing to Be Placed in the Designated Work Location

Company Address

Province Maharashtra
City Pune
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Company Information

EXL Services

EXL Services is a leading global provider of analytics, business process management, and digital transformation services, headquartered in India. Established in 199, the company offers innovative solutions that drive operational efficiency and enhance customer engagement across various industries, including insurance, healthcare, and finance. With a strong emphasis on leveraging data and technology, EXL helps organizations navigate complex challenges and achieve sustainable growth in an ever-evolving business landscape.

Check jobs from the company EXL Services

Jobs in Pune, Maharashtra

Jobs in Pune, Maharashtra - Pune, Maharashtra

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