Job Vacancy Kochi, Kerala Position Telemarketing Associate at Medcity Study Abroad

Company Medcity Study Abroad is offering job opportunities for the position of Telemarketing Associate in the Kochi area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

Medcity Study Abroad operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Company:	Medcity Study Abroad
Position:	Telemarketing Associate
City:	Kochi, Kerala
Province:	Kerala
Education:	Confidential
Salary:	INR 8.086 - INR 35.801 per Month
Job Type:	Full-time

Job Description

Job Title: Business Support Associate (Tele caller Executive)

Company: Medcity Study Abroad

Location: Muvattupuzha

Employment Type: Full-time

General Overview of the Role

The Business Support Associate ( Tele caller Executive) plays a crucial role in ensuring smooth front-end support to students and parents who are interested in pursuing higher education abroad. The role focuses on lead generation, inquiry handling, CRM management, customer engagement, and coordination with internal teams to enable a seamless student journey from the first point of contact.

This position requires a professional who is target-driven, detail-oriented, and highly proactive in engaging with prospective students. The Business Support Associate acts as the first point of communication for inquiries and supports the counselling and marketing teams by ensuring the right information is provided at the right time.

Key Responsibilities

1. Lead Generation

• Initiate proactive outbound calls to potential students and parents to introduce Medcity Study Abroad’s programs, services, and university partnerships.
• Research and identify prospective leads from various sources, including inquiry lists, online campaigns, and walk-ins.
• Qualify leads based on interest, eligibility, and intent to study abroad.
• Maintain a professional and informative communication approach while addressing initial questions.
• Ensure follow-up calls and lead nurturing activities are conducted consistently to convert inquiries into active leads.

2. Lead Calls & Conversion

• Conduct initial conversations with new leads, providing detailed information about available programs, visa processes, and counselling support.
• Assess each student’s academic background and career interests to recommend suitable study destinations and courses.
• Enter and update all lead details accurately in the CRM system, ensuring real-time tracking of interactions.
• Coordinate with the Counselling and Sales teams to hand over qualified leads promptly for further follow-up and conversion.
• Monitor and track lead progress to ensure smooth movement through the sales funnel until final enrollment.

3. Database & CRM Management

• Maintain accurate, detailed, and organized records of all leads, calls, and interactions within the CRM platform.
• Regularly update the status of leads to reflect their stage in the student journey — from inquiry to counselling and admission.
• Generate and share periodic reports on lead performance, conversion rates, and follow-up activities.
• Ensure compliance with data entry standards and protect the confidentiality of all student information.
• Collaborate with management to improve database efficiency and optimize CRM usage for team productivity.

4. Customer Engagement

• Handle incoming inquiries from phone calls, emails, social media, and website chat platforms with professionalism and empathy.
• Respond to queries promptly, ensuring accurate and helpful information is provided.
• Build trust and rapport with students and parents through effective communication and active listening.
• Guide students on the next steps in their application process until they are connected with a counsellor.
• Follow up on pending inquiries to maintain engagement and encourage timely decision-making.

5. Collaboration & Support

• Coordinate closely with the Counselling, Operations, and Marketing teams to ensure smooth transition and consistent communication across departments.
• Provide support during marketing campaigns, education expos, webinars, and promotional events.
• Assist in collecting and preparing content such as student testimonials, video interviews, and promotional materials.
• Share feedback from students and parents with the marketing team to improve outreach strategies.
• Actively contribute to team discussions, meetings, and brainstorming sessions to improve lead handling and customer service.

6. Target Achievement

• Consistently meet or exceed daily, weekly, and monthly targets for outbound calls, qualified leads, and conversions.
• Demonstrate a performance-driven mindset with a focus on achieving measurable outcomes.
• Monitor key performance metrics and identify areas for improvement to achieve better results.
• Maintain professionalism and positive energy while handling high call volumes or challenging inquiries.
• Work under minimal supervision while maintaining accountability and commitment to company goals.

Qualifications / Skills Required

• Any Bachelors Degree Preferred
• Study Abroad / Counselling experienced candidates are preferred
• Immediate Joiners are Required
• Good Communication Skills Preferred

To Apply:*[email protected] & 9745733233*

Job Type: Full-time

Pay: ₹8,086.00 – ₹35,801.24 per month

Application Question(s):

• Are you interested to manage leads and handle bulk calls for initial screening?
• Do you have any experience in tele calling, client management?
• Are you located in Kannur?

Work Location: In person

Benefit

• Professional training
• Skill development
• Opportunities for promotion
• Collaborative work environment
• Valuable work experience
• Recognition and performance awards
• Professional networking opportunities
• Work-life balance
• Access to the latest technology
• Opportunities to contribute to business growth

Requirements

• Good Communication Skills
• No Criminal Record
• Minimum Education of High School Diploma
• Minimum Age of 18 Years
• Able to Work Under Pressure
• Physically and Mentally Healthy
• Able to Work in a Team
• Willing to Be Placed in the Designated Work Location
• Experience in the Related Field (Preferred)

Company Address

Province	Kerala
City	Kochi
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