Job Vacancy Bengaluru, Karnataka Position Customer Service Associate at Dnata

Dnata is thrilled to announce job openings for the position of Customer Service Associate in the Bengaluru area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Dnata, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Dnata.

Job Information

Company:	Dnata
Position:	Customer Service Associate
City:	Bengaluru, Karnataka
Province:	Karnataka
Education:	Confidential
Salary:	INR 5 per Month
Job Type:	Full-time

Job Description

Job Responsibilities:

· Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.

· Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty.

· Achieve individual revenue and customer service targets to support delivery of team/departmental targets.

· Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.

· Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.

· Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings.

· Be the voice of the brand.

· Support other departments as required.

· Adhere to company regulatory requirements such as data protection, data privacy etc

Job Types: Full-time, Permanent

Pay: ₹500,00.00 – ₹550,00.00 per year

Schedule:

• Rotational shift

Application Question(s):

• Are you comfortable with voice process?
• Are you comfortable with rotational shift ?
• Are you comfortable to work from office ? office location is at M.G road
• Are you comfortable with 40k net take home salary ? please apply only if you are comfortable.

Work Location: In person

Benefit

• Recognition and performance awards
• Skill development
• Work-life balance
• Professional networking opportunities
• Access to the latest technology
• Collaborative work environment
• Professional training
• Opportunities for promotion
• Valuable work experience
• Opportunities to contribute to business growth

Requirements

• Able to Work Under Pressure
• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Good Communication Skills
• Able to Work in a Team
• Experience in the Related Field (Preferred)
• Minimum Age of 18 Years
• Willing to Be Placed in the Designated Work Location
• No Criminal Record

Company Address

Province	Karnataka
City	Bengaluru
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