Job Vacancy Okhla, Delhi Position Customer Service Executive at TPEG International LLC

TPEG International LLC is currently accepting applications for the position of Customer Service Executive in the Okhla area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

TPEG International LLC operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:	TPEG International LLC
Position:	Customer Service Executive
City:	Okhla, Delhi
Province:	Delhi
Education:	Confidential
Salary:	INR 15.000 - INR 28.000 per Month
Job Type:	Full-time

Job Description

Job Title: Customer Service Executive

Department: Operations / Customer Service

Location: Okhla, Phase-1, Delhi

Reports to: Customer Service Manager

Job Type: Full-time

Job Summary:

The Customer Service Executive will be responsible for ensuring efficient and professional handling of customer inquiries, orders, documentation, and coordination with internal departments and external stakeholders involved in international trade operations. This role is key in delivering excellent service to clients while supporting smooth import and export processes.

Key Responsibilities:

• Customer Support:
• Handle customer inquiries related to shipments, documentation, pricing, lead times, and order status.
• Resolve issues and complaints professionally and promptly.
• Maintain strong relationships with existing clients and communicate proactively.
• Order Management:
• Process sales orders, purchase orders, and shipment requests.
• Coordinate with logistics, warehouse, and shipping agents to ensure timely deliveries.
• Track and follow up on shipments and update customers accordingly.
• Documentation Handling:
• Prepare and verify shipping documents (Invoice, Packing List, Bill of Lading, Certificate of Origin, etc.).
• Ensure compliance with international trade regulations and documentation standards.
• Liaise with freight forwarders, customs brokers, and regulatory authorities as needed.
• Coordination & Communication:
• Liaise between internal departments (Sales, Logistics, Finance) and external partners (suppliers, carriers, agents).
• Coordinate with overseas suppliers or buyers to meet delivery and quality expectations.
• Record Keeping & Reporting:
• Maintain accurate records of customer interactions and transactions.
• Generate periodic reports on order status, delays, and customer feedback.
• Assist in audits and internal process reviews.

Key Requirements:

• Experience: Minimum 2 years in a customer service role, preferably in import/export or logistics.
• Strong communication (verbal & written) and interpersonal skills.
• Proficient in MS Office (Excel, Word, Outlook); knowledge of ERP systems is a plus.
• Problem-solving attitude and attention to detail.
• Ability to handle multiple tasks and work under pressure.

Interested candidate may share resume at [email protected]

Job Types: Full-time, Permanent

Pay: ₹15,00.00 – ₹28,00.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Benefit

• Collaborative work environment
• Professional training
• Opportunities for promotion
• Access to the latest technology
• Skill development
• Recognition and performance awards
• Professional networking opportunities
• Valuable work experience
• Opportunities to contribute to business growth
• Work-life balance

Requirements

• Experience in the Related Field (Preferred)
• Physically and Mentally Healthy
• Able to Work Under Pressure
• Good Communication Skills
• Minimum Education of High School Diploma
• No Criminal Record
• Minimum Age of 18 Years
• Able to Work in a Team
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Delhi
City	Okhla
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