Job Vacancy Hyderabad, Telangana, India Position Account Processing Manager at HSBC Global Services Limited

In this role, you will:

• Acquire a good understanding of processes assigned to allocate tasks on a daily basis to the team consisting of Customer Service Executive. Handle escalations, resolve queries and support team to handle customer queries / issues effectively. Plan capacity and perform volume analysis through effective allocation of resources. Produce, interpret and analyze Management Information . Ensure compliance as per audit requirements by performing the required audit checks for the process. Provide leadership to team assigned, consistent with group and company policies and standards.
• The jobholder is required to make decisions, plan and control the team. Abide by the respective operations manuals or any other manuals/guidelines or procedures. Identify and resolve queries on a day-today basis and also able to identify problems and recommend improvements. Ensure that the process performance metrics are met.
• Be proactive to put forward plans and able to prevent potential fraudulent situations. Ensures operational efficiency and monitors workflow. Prepares team capacity plan while fully utilizing the available resources. Be able to generate, understand and also interpret MI reports for business partners and GSC management.
• Responsible to maintain a positive atmosphere in the team in which creativity thrives and processes and productivity are continuously improved. Contributes to the development of subordinates with coaching/counselling and monitoring staff competency multi-tasking.

To be successful you will:

• Sound understanding and knowledge of Collections back office process .Sound understanding of Process Management .Ability to coach and develop staff .
• Excellent English, written and spoken, hard-working, organized, diligent, and a team player Highly customer oriented and interested in providing top quality customer service to internal and external customers
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements.Ability to learn quickly and transfer knowledge appropriately.Be a positive example, team player and assist colleagues in achieving objectives
• Self-Motivated with sound problem solving, organizing and planning skills Ability to make balanced decisions when under pressure, giving due consideration to quality, time scales and cost
• Demonstrate strong analytical and statistical skills. Ability to analyse business trends to effectively utilize resources and manage productivity to achieve agreed PLAs / Centre targets.Strong and proven commitment to HSBC Values