Job Vacancy Kochi, Kerala Position Customer Relation Executive at TransGlobe Academy

Welcome to our job portal, where TransGlobe Academy is offering exciting employment opportunities for the position of Customer Relation Executive in the Kochi area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with TransGlobe Academy, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with TransGlobe Academy. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

Customer Relations Executive (CRE)

A Customer Relations Executive (CRE) job description typically involves managing and building strong customer relationships, handling inquiries and complaints, and ensuring customer satisfaction, often serving as the primary point of contact for customers. Here’s a more detailed breakdown of the role

Key Responsibilities:

• Responding to customer inquiries and addressing their concerns promptly and effectively.
• Handling customer complaints and finding appropriate solutions.
• Building and maintaining positive relationships with customers.
• Providing excellent customer service and ensuring customer satisfaction.
• Identifying and understanding customer needs and expectations.
• Developing and implementing strategies to enhance customer relationships.
• Tracking customer interactions and feedback.
• Collaborating with other departments to resolve customer issues.
• Maintaining accurate records of customer interactions, transactions, and feedback.
• Preparing reports and analyzing customer data to identify areas for improvement.
• Assisting with sales and marketing efforts, such as promoting new products or services.
• Providing feedback to management on customer needs and preferences.
• Monitoring competitor activities and identifying opportunities for improvement.
• Handling outbound calls to generate leads and build relationships.
• Managing and scheduling appointments.
• Ensuring service is prompt, polite, and professional.

Skills and Qualifications:

• Strong communication skills
• Customer service skills
• Problem-solving skills
• Technical skills
• Relationship-building skills
• Experience in customer service or sales roles is a plus

Job Types: Full-time, Permanent

Pay: ₹15,00.00 – ₹30,00.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Paid sick time
• Provident Fund

Work Location: In person

Requirements

• Basic Computer Skills
• Physically and Mentally Healthy
• No Criminal Record
• Able to Work in a Team
• Minimum Education of High School Diploma
• Good Communication Skills
• Minimum Age of 18 Years
• Able to Work Under Pressure
• Willing to Be Placed in the Designated Work Location

Company Address