Job Vacancy Hyderabad, Telangana, India Position Communication Skills Trainer at IntouchCX

Company IntouchCX is offering job opportunities for the position of Communication Skills Trainer in the Hyderabad, Telangana area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

IntouchCX operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Company:	IntouchCX
Position:	Communication Skills Trainer
City:	Telangana, Hyderabad
Province:	Telangana
Education:	Confidential
Salary:	INR 25.000 - INR 50.000 per Month
Job Type:	Full-time

Job Description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We are seeking a Communications Skills Trainer to conduct soft skills and language training for new hires based on the roadmaps defined. The ideal candidate will also carry out floor support interventions.

As Communication Skills Trainer, You Will…

• Deliver sessions for new hires, tenured employees, and cross-functional teams
• Support production associates on a real time basis
• Monitor voice and digital interactions live and provide timely responses that defuse customer dissatisfaction
• Work with associates in Academy Bay
• Evaluate customer and associate interactions on the stipulated Evaluation form and score the associates basis their performance on soft skills and resolution (If need be)
• Study top performers customer interactions and disseminate best practices across the account
• Collates WOW chats for future reference
• Provide timely feedback either to the associates or to their TLs emailing a copy to the participants and stakeholders
• Document feedback and evaluations on associate customer interactions
• Publish scores of the groups that the trainer is working with
• Conduct small group training sessions
• Conduct call listening and chat & email readout sessions for the associates
• Recommend remedial and refresher courses to be assigned basis associates’ performance on the floor
• Flag off EWS to the stakeholders if there are any
• Participate in weekly business reviews and provide inputs asked for
• Roll out knowledge checks once a month
• Prepare worksheets and other job-aids for associates reference
• Conduct Dsat analysis from the language and soft skills perspective
• Prepare and publish weekly report with effort and outcomes
• Maintain a repository of suggested responses mandatorily for review and dissipation
• Assess prospective candidates/employees on language proficiency

As Communication Skills Trainer, You Have…

• 1 to 3 years of relevant domain experience is compulsory
• Post-secondary degree & above is preferred
• Available to work in weekends
• Commitment to work in any site in Hyderabad
• Excellent facilitation skill
• Strong knowledge in English grammar
• Strong verbal and spoken proficiency in English
• Ability to handle a class of 20 to 50 Trainees
• Intermediate to Advanced level proficiency in Google Suite and Windows Operating System
• Typing speed of 35 WPM with a minimum of 95% accuracy
• A positive work ethic and commitment to the tasks assigned
• Adaptability to trends within the organization
• Compliancy to the organizational policies and standards
• Flexible availability during business exigencies

Benefit

• Access to the latest technology
• Recognition and performance awards
• Professional training
• Collaborative work environment
• Professional networking opportunities
• Skill development
• Work-life balance
• Valuable work experience
• Opportunities for promotion
• Opportunities to contribute to business growth

Requirements

• Experience in the Related Field (Preferred)
• Able to Work in a Team
• No Criminal Record
• Minimum Age of 18 Years
• Good Communication Skills
• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Able to Work Under Pressure
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Hyderabad, Telangana
City	Hyderabad, Telangana
Google Map	Google Map