Job Vacancy Faridabad, Haryana Position Telesales Representative at Dr. Dipti Smile Suite

Dr. Dipti Smile Suite is currently accepting applications for the position of Telesales Representative in the Faridabad area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Dr. Dipti Smile Suite operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:	Dr. Dipti Smile Suite
Position:	Telesales Representative
City:	Faridabad, Haryana
Province:	Haryana
Education:	Confidential
Salary:	INR 25.000 - INR 30.000 per Month
Job Type:	Full-time

Job Description

Job description:

Job Title: Lead Success Executive (Telecaller – Dental & Smile Care)

Company: Dr. Dipti Smile Suite

Location: Faridabad

Employment Type: Full-time

Reporting To: Clinic Manager / Dr. Dipti

Role Objective

The Lead Success Executive is the first point of contact for patients. The role focuses on handling inquiries, converting leads into confirmed appointments, ensuring follow-ups, and delivering a smooth patient experience aligned with premium dental care standards.

Key Responsibilities

Lead Handling & Communication

• Handle inbound leads from website, Google, WhatsApp, social media, and referrals
• Make outbound calls to past patients, follow-ups, and warm leads
• Address patient queries related to treatments and doctor availability

Appointment Booking & Conversion

• Explain dental services clearly and ethically
• Qualify patient requirements and urgency
• Convert inquiries into confirmed appointments
• Reduce no-shows through reminder calls and WhatsApp confirmations

CRM & Documentation

• Update CRM with call status, patient concerns, appointments, and follow-ups
• Ensure complete CRM hygiene before shift closure

Follow-ups & Retention

• Follow up on missed calls, postponed treatments, and no-shows
• Reconnect with past patients for reviews and future visits
• Coordinate with the front desk and doctors

Patient Experience

• Communicate with empathy and professionalism
• Maintain confidentiality and data privacy
• Represent the clinic as a premium, ethical dental brand

Required Skills & Qualifications

Mandatory

• 1–3 years of experience in telecalling, inside sales, or healthcare calling
• Strong communication skills in English and Hindi
• Comfortable with CRM systems, WhatsApp Business, and calling tools
• Calm and ethical objection-handling skills

Preferred

• Experience in dental clinics, hospitals, aesthetics, or healthcare
• Female candidates preferred

Key Personality Traits

• Patient and empathetic communicator
• Strong follow-up discipline
• Trust-focused and non-pushy
• Organized and detail-oriented

Compensation & Growth

• Fixed salary as per experience
• Performance-based incentives (appointments, conversions, retention)

Growth Opportunities:

Senior Lead Success Executive | CRM / Patient Coordination Manager | Clinic Operations or Sales Lead

Job Type: Full-time

Application Question(s):

• Do you have prior Tele Calling / Tele Sales experience in a skin, dermatology, or aesthetic clinic?
• Total years of experience in a skin or aesthetic clinic?

Experience:

• Sales Telecalling: 1 year (Required)
• Customer support: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Job Type: Full-time

Pay: ₹25,00.00 – ₹30,00.00 per month

Application Question(s):

• Are you comfortable explaining treatments or services over the phone?
• What type of calls have you handled earlier? (Inbound / Outbound / Both)
• Have you worked in a dental clinic, hospital, aesthetics, or healthcare setup before?
• Total experience in telecalling / inside sales / healthcare calling?

Experience:

• Customer support: 1 year (Required)

Work Location: In person

Benefit

• Professional training
• Skill development
• Opportunities for promotion
• Collaborative work environment
• Valuable work experience
• Recognition and performance awards
• Professional networking opportunities
• Work-life balance
• Access to the latest technology
• Opportunities to contribute to business growth

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• No Criminal Record
• Experience in the Related Field (Preferred)
• Good Communication Skills
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Haryana
City	Faridabad
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