Job Vacancy Mumbai, Maharashtra Position Customer Care Executive at SheenAI

SheenAI is currently seeking applicants for the position of Customer Care Executive in the Mumbai area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

SheenAI operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:	SheenAI
Position:	Customer Care Executive
City:	Mumbai, Maharashtra
Province:	Maharashtra
Education:	Confidential
Salary:	INR 3 per Month
Job Type:	Full-time

Job Description

We’re on the lookout for a Customer Support Representative who’s tech-savvy, patient, and loves helping people. Our software is transforming how jewellery businesses manage inventory, orders, and sales, and we need someone who can support our clients and make sure their experience is smooth and hassle-free.

Key Responsibilities:

• Understand our software inside-out and assist customers with their queries
• Provide support via phone, WhatsApp, and email
• Train clients on how to use the software during onboarding
• Document and escalate issues or bugs to the technical team
• Follow up with users to ensure timely resolution and satisfaction
• Act as the voice of the customer by sharing feedback with the product team

What We’re Looking For:

• A degree in engineering or technical background is preferred
• Quick learner who can understand new software and workflows fast
• Problem-solving mindset with good communication skills
• Fluency in Hindi and basic English (Gujarati/Marwari is a plus)
• Prior experience in a support or customer-facing tech role is a bonus
• Friendly, calm, and professional attitude while dealing with customers

Why Join Us?

• Be part of a fast-growing startup digitising the jewellery industry
• Work directly with product and tech teams
• Learn how great B2B software is built and supported
• Friendly, learning-focused work environment

Job Types: Full-time, Permanent, Fresher

Pay: From ₹300,00.00 per year

Application Question(s):

• Are you comfortable traveling to our office on a daily basis- Marine Lines East?
• Do you have prior experience in customer support, customer success, or a customer-facing technical role?
• Are you comfortable explaining technical or AI-related concepts to non-technical customers via chat, email, or calls?
• How soon can you join us?

Work Location: In person

Benefit

• Collaborative work environment
• Professional training
• Opportunities for promotion
• Access to the latest technology
• Skill development
• Recognition and performance awards
• Professional networking opportunities
• Valuable work experience
• Opportunities to contribute to business growth
• Work-life balance

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• Minimum Education of High School Diploma
• Able to Work Under Pressure
• Experience in the Related Field (Preferred)
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Maharashtra
City	Mumbai
Google Map	Google Map