Job Vacancy Kolkata, West Bengal Position Quality Auditor at House Of Edtech
Welcome to our job portal, where House Of Edtech is offering exciting employment opportunities for the position of Quality Auditor in the Kolkata area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with House Of Edtech, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with House Of Edtech. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | House Of Edtech |
| Position: | Quality Auditor |
| City: | Kolkata, West Bengal |
| Province: | West Bengal |
| Education: | Confidential |
| Salary: | INR 3 per Month |
| Job Type: | Full-time |
Job Description
Chat, Calls, Mails & Social Media Auditor – Support Quality
Location: Kolkata / Pune (Work from Office)
Department: Customer Experience & Quality
Timings: 11:00 AM – 8:00 PM | Weekly Off: Rotational (6-day workweek)
Join House of EdTech – Where Precision Meets Impact
At House of EdTech (Goenka Kachave LLP), we believe every learner deserves a world-class experience — not just in our courses, but in every interaction with us.
We’re looking for a Support Quality Auditor to join our Customer Experience & Quality Team, ensuring that our communications across Social Media, Chats, Calls, and Emails reflect our brand’s empathy, accuracy, and professionalism.
If you have an eye for detail, a passion for quality, and a drive to elevate customer experience, this is your opportunity to make a real impact
What You’ll Do (Your Impact):
- Audit with Purpose: Review customer interactions on social media platforms (Facebook, Instagram, Twitter/X, LinkedIn, YouTube, etc.) to ensure consistency, clarity, and tone alignment.
- Multi-Channel Excellence: Conduct audits of calls, chats, and emails to assess communication quality, accuracy, and adherence to process standards.
- Maintain Brand Integrity: Verify that agents follow brand voice, escalation protocol, and communication guidelines.
- Share Constructive Feedback: Provide objective, actionable feedback to agents and team leads to enhance service delivery.
- Generate Insightful Reports: Prepare weekly/monthly audit reports, highlight recurring issues, and recommend actionable improvements.
- Collaborate for Growth: Work closely with Training & Quality Leads to identify performance trends and support calibration sessions for audit consistency.
What We’re Looking For:
- Experience: 1–2 years in Customer Support / Quality Auditing / Process Evaluation (experience in social media response management preferred).
- Communication: Strong command of English and Hindi, both written and spoken.
Technical Skills:
- Proficiency in Excel / Google Sheets for reporting and data management.
- Familiarity with CRM systems or ticketing tools.
- Understanding of social media handling protocols and customer engagement norms.
- Detail Orientation: Strong observation skills with the ability to identify tone, empathy, and compliance nuances.
- Adaptability: Comfortable auditing across multiple support channels and working in a dynamic, fast-paced environment.
Soft Skills That Set You Apart:
- Objective and unbiased approach to evaluations.
- Excellent listener with the ability to deliver feedback tactfully.
- Team-oriented, yet able to work independently.
- Empathetic, organized, and meticulous in analysis.
Qualifications:
- Graduate in any stream (preferred but not mandatory).
- Exposure to Quality Assurance frameworks or Social Media Support will be an added advantage.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunity to be part of one of India’s fastest-growing EdTech companies serving over 5M+ professionals.
- A culture built on learning, ownership, and continuous improvement.
- Career growth opportunities within the Customer Experience & Quality vertical.
Apply Now & Help Us Deliver a 5-Star Experience, Every Time
Job Types: Full-time, Permanent
Pay: Up to ₹320,00.00 per year
Work Location: In person
Benefit
- Opportunities to contribute to business growth
- Skill development
- Work-life balance
- Access to the latest technology
- Collaborative work environment
- Professional training
- Professional networking opportunities
- Opportunities for promotion
- Recognition and performance awards
- Valuable work experience
Requirements
- Physically and Mentally Healthy
- Minimum Age of 18 Years
- No Criminal Record
- Experience in the Related Field (Preferred)
- Good Communication Skills
- Minimum Education of High School Diploma
- Able to Work in a Team
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | West Bengal |
| City | Kolkata |
| Google Map | Google Map |
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